Frequently Asked Questions
A. GREAT NEWS...We are open for open play. You can bring your kids for energy busting fun 7 days a week. We even have memberships, play passes, and gift cards available for purchase. You will be amazed with our growing calendar of activities for youth to participate in weekly.
A. We have a variety of party packages...Jumpin Jax party package list will grow. The price varies for each party package depending on the size of the package that you choose. You are also able to add-on to you party package to make your event more spectacular.
A. We do not allow outside food or drinks. If you have a booked party with us, you are allowed to bring a cake.
In the event you need to cancel, deposits are non-refundable. In the event of inclement weather and our facility will be closed, we will gladly reschedule your event and accommodate your needs.
A. If you've booked a party, we recommend that you show up a few minutes early so we can get everyone checked in and escorted to your party area. It is recommended to have ALL guest sign a digital waiver prior to arrival to ensure a quick & smooth check-in.
A. It's our goal to make your party the best party possible. We provide a host that will take care of everything for you...from going over what to expect, and keeping the party flowing. Our hosts will work hard for you. Need something...just ask!
A. Our party hosts work extremely hard for you. Although you're by no means required to leave a tip, if you're happy with the service that our staff has provided, our party hosts would truly appreciate your gratuity. Whatever you decide, fear not, we are committed to providing you with the best party possible.
A. We get this request OFTEN! Call us at 803-320-3547 so we can discuss your specific needs. In general, we donate 15% of all proceeds to your organization when your participants provide us with a flyer stating that they are with you.
A. We are conveniently located at 2650 Charlotte Hwy Lancaster, SC 29720. Stop by any time!
A. Send us an email at email@example.com or give us a call at 803-320-3547. We're happy to help answer any questions you may have in order to provide you with the best party experience possible.